Cloud PBX Phone Systems offers 3 channel management options

 

 Cloud PBX Phone Systems metered channelsMetered Channels

Metered channels provide a useful and cost-effective solution for customers with unpredictable volumes of simultaneous inbound calls; for example, conferencing, call center or calling card operators. There are no setup or monthly charges for metered channels, and a low global per-minute rate applies. Cloud PBX Phone System Telecom Center is an advanced online tool that allows you to simply define the maximum number of simultaneous calls per single DID or group of DIDs, thus controlling the incoming call load and limiting traffic cost.

 

Cloud PBX Phone Systems dedicated channelsDedicated Channels

Useful for customers with a predictable inbound call volume per single DID. There are no per-minute charges for calls using the dedicated channel capacity, and there is a fixed flat-rate monthly charge per channel. A low, one time setup fee applies for each dedicated channel purchased. Dedicated channels may be added or removed at any time so as to match your inbound call requirements, and there is no long-term commitment.

 

Cloud PBX Phone Systems shared channelsShared Channels

Useful for customers with a predictable inbound call volume and who wish to maximize efficiency and share their call capacity amongst multiple DIDs. There are no geographic restrictions on your DIDs sharing the same capacity group. This means, for example, a call center with DIDs in multiple countries may use a single shared channel group to deliver global inbound voice traffic to their agents. There are no per-minute charges for calls using the shared channel capacity, and there is a fixed flat-rate monthly charge per channel. A low, one time setup fee applies for each shared channel purchased. Shared channels may be added or removed at any time so as to match your inbound call requirements, and there is no long-term commitment.

If you have any questions regarding our capacity options, please contact our customer care; 

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