Browse articles on provisioning IP phones and troubleshooting PBX-related problems. Learn new ways to configure your phone system and maximize its functionality. Access Knowledgebase
Read the official user guide and learn how to setup all of its built-in features. Read this guide for tutorials on call flow management (mobile app included) and softphone creation. Access User Guide
Your phone likely has a setting called “Dial Plan” or “Digit Map.” Manufacturers sometimes refer to it differently, but the value always resembles the following:
Often, a timeout field accompanies this sequence (i.e. “3|3|3|3”).
A dial plan tells the device what numbers to expect in a phone number. In other words, how the phone interrupts the entered digits and performs the call.
A wrongly configured dial plan could cause issues. For instance, it could result in the phone not accepting certain country codes or recognizing internal numbers.
While we do not support dial plans, the example sequence above can correct dial plan problems. If you experiment with the syntax, revert to the code if issues arise.