Browse articles on provisioning IP phones and troubleshooting PBX-related problems. Learn new ways to configure your phone system and maximize its functionality. Access Knowledgebase
Read the official user guide and learn how to setup all of its built-in features. Read this guide for tutorials on call flow management (mobile app included) and softphone creation. Access User Guide
If you have not ordered a number with us yet, please get one before folowing the below steps.
If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT >> My Phone Numbers. There, you will be able to access the number in question by clicking on the "Details" button.
Launch the PBX phone system panel from your account menu: MY ACCOUNT >> PBX Phone System >> Launch PBX Phone System Panel.
If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. Firefox), then ensure that you are running its latest version.
Are you using Mac?
Flash is required to launch the PBX phone system panel, however Safari does not support flash.
You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated.
Please check this URL: https://www.google.com/chrome/browser/desktop/
If "Download Chrome for another platform" clicked, it allows to download the OS X version
There are three preset fields (Username, Password and Server) that must be entered into your softphone's SIP account configuration in order to complete the communications between your softphone and PBX Phone System. These fields are easily copied from PBX Phone System to your softphone by clicking on the required field on the PBX Phone System configuration screen to copy the text to a clipboard, and then pasting that information to the appropriate field in your softphone settings. An example of a SIP configuration for an X-Lite softphone is shown below. Note that the configuration fields for the softphone may not have the same naming scheme as that of PBX Phone System. For example, the field Server in PBX Phone System is named Domain in X-Lite. , use this IP:
Once this configuration process has been completed, your softphone will be connected to your PBX Phone System system.
NOTE: The Voip device should now be green as shown on the below image. This indicates that your softphone is connected to your PBX phone system account.
Receiving incoming calls via a softphone is totally 100% FREE. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called.
To make outgoing calls, enter the phone number to be called in an international format. NOTEthat the number should NOT include 00 or +. Only enter the country code followed by the full phone number, then press the VOIP button at the bottom right to place your calls. For example: dial 17187703665 to call our US number, 442037699519 to call our UK number, 27115682441 to call our South African number etc
Your softphone is now ready to receive calls and make outgoing calls as well :)