Knowledgebase

Browse articles on provisioning IP phones and troubleshooting PBX-related problems. Learn new ways to configure your phone system and maximize its functionality. Access Knowledgebase

User Guide

Read the official user guide and learn how to setup all of its built-in features. Read this guide for tutorials on call flow management (mobile app included) and softphone creation. Access User Guide

Questions?

Frequently asked questions (FAQ) are listed questions and answers, that are commonly asked. These FAQs will help answer many questions you have in mind concerning our services. Access FAQs

Configuring X-Lite Softphone for use with PBX Phone System

 

In other to use X-Lite Softphone, you must have done the following?

  1. Set your virtual phone number forwarding option to PBX phone system
  2. Configure your number in PBX panel
  3. Configure your Softphone
  4. Receiving and Making calls with a Softphone

 

 

1 - Set your virtual phone number forwarding option to PBX phone system

If you have not ordered a number with us yet, please get one before folowing the below steps.

If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT >> My Phone Numbers. There, you will be able to access the number in question by clicking on the "Details" button.

My Virtual Phone Numbers

 

call-forwarding-to-pbx-phone-system.png

 

 

 

2 - Configure your number in PBX panel

Add a Phone Number

Launch the PBX phone system panel from your account menu: MY ACCOUNT >> PBX Phone System >> Launch PBX Phone System Panel

If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. Firefox), then ensure that you are running its latest version.

Are you using Mac?
Flash is required to launch the PBX phone system panel, however Safari does not support flash.
You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated.

Please check this URL: https://www.google.com/chrome/browser/desktop/
If "Download Chrome for another platform" clicked, it allows to download the OS X version

  • Find the "Phone Number" object in the features palette and drag it onto the workspace.
  • Click the gear icon to configure it.
  • When you open the Phone Number object for configuration, a list of previously purchased, unused DIDs (virtual numbers) will be displayed (including country and area codes). You may click on any of these phone numbers to select the DID that must be allocated to this object.

phone object pbx phone system panel  phonr number pbx phone number    phone number with pbx phone system panel

 

Add a Person

  • Find the "Person" object in the features palette and drag it onto the workspace.
  • Click the gear icon to configure it.
  • Enter a name in the popup window and click on pbx-phone-system-tick.jpg, then "VOIP -> Device" as your forwarding option.

person pbx phone system panel  person object in pbx phone system panel

name with pbx phone system    Screen_Shot_1.png

 

  • Here, you can view all the SIP details you will need. If you want your device to be able to call outbound (outgoing calls), then select your virtual number in the Outbound Caller ID drop down option.
  • Check the Acknowledge "No 911/E911/112 service" box
  • Ensure to click “Create” button then "Close" button.

 

screen_shot_4.png   screen_shot_5.png

 

Link the Phone Number object to the Person object

phone and person object in pbx phone system

 

 

3 - Configure your Softphone

Download your softphone. For example, we will use x-lite desktop softphone. You can download for free here http://www.counterpath.com/x-lite

There are three preset fields (Username, Password and Server) that must be entered into your softphone's SIP account configuration in order to complete the communications between your softphone and PBX Phone System. These fields are easily copied from PBX Phone System to your softphone by clicking on the required field on the PBX Phone System configuration screen to copy the text to a clipboard, and then pasting that information to the appropriate field in your softphone settings. An example of a SIP configuration for an X-Lite softphone is shown below. Note that the configuration fields for the softphone may not have the same naming scheme as that of PBX Phone System. For example, the field Server in PBX Phone System is named Domain in X-Lite. If you have problems connecting , use this IP: 46.19.208.89 instead of host address: XXXXX.XXXXXX.sip.pbxww.com

PBXww U G Softphone Config 1

Once this configuration process has been completed, your softphone will be connected to your PBX Phone System system.

NOTE: The Voip device should now be green as shown on the below image. This indicates that your softphone is connected to your PBX phone system account. 

pbx phone system linked

 

4 - Receiving and Making calls with a Softphone

Receiving incoming calls via a softphone is totally 100% FREE. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called.

To make outgoing calls, enter the phone number to be called in an international format. NOTEthat the number should NOT include 00 or +. Only enter the country code followed by the full phone number, then press the VOIP button at the bottom right to place your calls. For example: dial 17187703665 to call our US number, 442037699519 to call our UK number, 27115682441 to call our South African number etc

Your softphone is now ready to receive calls and make outgoing calls as well :)